Privacy Policy

Last updated: May 8, 2026

Hatfield Brothers Handyman Services respects your privacy. This policy explains what information we collect through hatfieldbrothers.com, how we use it, and how you can contact us with questions.

Information We Collect

When you request an estimate, contact us, approve documents, use the customer portal, or communicate with us, we may collect:

Name, email address, phone number, phone carrier, service address, city, and details about the work requested.
Messages, estimate notes, invoices, document approvals, signatures, uploaded files, and related customer service records.
Technical information such as IP address, browser or device details, pages visited, referral information, form events, error logs, and timestamps.

How We Use Information

Respond to estimate requests and provide handyman services.
Schedule work, send updates, deliver invoices, request signatures, and maintain customer records.
Improve website reliability, measure local traffic, troubleshoot errors, and reduce spam or abuse.
Track advertising performance, including Google Analytics and Google Ads conversions when configured.
Comply with legal, accounting, security, and business record obligations.

reCAPTCHA, Analytics, and Ads

This site may use Google reCAPTCHA, Google Analytics, and Google Ads tools. These services may collect device, browser, interaction, and network information according to Google's own terms and privacy policies. We use these tools to protect forms from abuse, understand website traffic, and measure advertising performance.

How We Share Information

We do not sell your personal information. We may share information only as needed with service providers that help us operate the website, email or text customers, process invoices, host records, analyze traffic, prevent abuse, or comply with law. We may also share information when needed to protect our business, customers, or legal rights.

Email and Text Messages

If you give us your email address or phone number, we may use it to respond to your request, send job updates, deliver documents, or provide invoice links. Message and data rates may apply for text messages. You can ask us to stop nonessential messages at any time.

Data Retention and Security

We keep records for as long as reasonably needed for customer service, business operations, legal compliance, security, and accounting. We use reasonable safeguards, but no website or electronic storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request access, correction, or deletion of your information, subject to records we need to keep for legal, security, or business purposes. You can also use browser settings or privacy tools to limit cookies and tracking technologies.

Children's Privacy

Our services are intended for adults requesting home repair or maintenance services. We do not knowingly collect personal information from children under 13.

Policy Updates

We may update this policy from time to time. The updated version will be posted on this page with a new last updated date.

Contact Us

Questions about this privacy policy can be sent to support@hatfieldbrothers.com or by calling/texting (513) 268-3096.